PEOPLE
ORGANIZATIONAL CULTURE
It is said that “culture eats strategy for breakfast.” But culture can - and should be - as intentional as strategy, and it all starts with your people. Working side by side with your leadership team, I’ll help you:
Establish core values and incentivize behaviors that reenforce them
Hire for attitude and aptitude as well as abilities
Increase long-term retention through, professional development, succession planning, and benefits people actually want and use
LEADERSHIP DEVELOPMENT
The skills required to successfully lead others are not innate - like anything else, they are developed with practice and dedication. Drawing on transformational theory, mindfulness techniques, and a decade of experience leading teams from 2 to 100 people, I’ll help your people develop:
Techniques for delivering feedback in a way that improves morale rather than crushing it
Tools for navigating differences in backgrounds, communication styles, and priorities
Practices for developing accountability among individuals and teams
PRODUCT
PRODUCT MANAGEMENT
How do you develop new products and maintain existing ones? There’s no need to re-invent the wheel - you can implement the same agile and design thinking principles used by Silicon Valley to ensure you’re making the right products for the right people. I’ll help you expand your thinking about your product offerings, and hone your plans for bringing them to market by:
Creating and using personas and user stories
Building minimal viable products
Working iteratively to move from idea to shipment quickly
Prioritizing and weighting product development goals
SUPPLY CHAIN ANALYSIS
Safe, consistently high quality products can only be produced by supply chains that are transparent, resilient, transparent, and efficient. Together, we can level up your supply chain by:
Defining sourcing standards
Finding producers who have the desire and capability to adhere to your sourcing standards
Discovering waste (product, time, energy, goodwill)
Connecting with partners who can help you make the next leap in size or efficiency
PURPOSE
MISSION & MESSAGING
Your company is out to change the world - but are you getting our message across? Through a series of discussions and exercises, we’ll refine your mission to a succinct statement of purpose that anyone can understand. We’ll put in place a plan for communicating that mission to your stakeholders, internal and external. And we'll make sure it’s alive in all aspects of your company culture, from hiring to product development to social media and everything in between.
CUSTOMER EXPERIENCE
Exceptional companies don’t win market share based on price, convenience, or even the rational merits of their products. They win because they make their customers feel when interacting with their brand. We’ll take a close look at the touch points of your business - both online and in person - and develop a plan to make your brand come alive. This may include:
Defining your customer lifecycle and identifying touch points
Digital user experience audit
Customer interviews, surveys, and secret shopping reports
Customer service training for on-the-ground team members
Have a project idea that isn’t covered by the above? No problem!
I also do custom engagements based on your company’s unique needs.